FAQ - Your Burning Questions Answered

We only sell to licensed estheticians with a Resellers License or students currently enrolled in an accredited esthetics program. Please click on this link to apply. It's the stuff dreams are made of.

Your goodies will be packed with heart and shipped with love. No joke. Once your package leaves our hands, you will receive an email with a tracking number and can track its journey. This will enable you to accost the delivery person before they reach your front door, giving you plenty of reason to pop open the good stuff. Your package(s) will most likely be sent via USPS or UPS and in rare cases DHL or FED EX. We are extremely mindful of delivery fees and will do everything within our power to choose the most cost-effective option. Trust.

All orders over $275 ship free within the continental U.S. (Hawaii + Puerto Rico qualify at $1000). Anything under that is a flat $9.99 ($19.99 to HI + PR).

And those other companies also sell direct to clients and are available at Sephora, Ulta and Amazon. Should we copy that too? Let’s get real for a second. Brands with tiny MOQs usually specialize in lightweight aftercare. Brands that sell actual wax, we’re talking heavy, dense wax,  deal with shipping bills that would make you clutch your wax table. Shipping ONE single case of wax from California to Florida can cost $80. Per case. Hard truth.

So even though we charge a flat $9.99, the actual cost to us is always dramatically higher and we silently eat that difference for you.

We’ll keep it honest: it can happen. That’s why Navidium Insurance exists at checkout. If your package goes missing, gets mis-delivered, or shows “Delivered” but is still M.I.A., Navidium lets us reship immediately.

No 21-day USPS investigation.

No waiting for case numbers.

No back-and-forth with carriers.

No hoops.

Just a fast replacement because it’s insured.

If you skipped Navidium, we’ll still walk with you, but the road is slower and a little bureaucratic. Because your order wasn’t insured, we legally have to follow the carrier’s process:

• you (the recipient) open a USPS/UPS investigation,
• wait the full 21 business days for them to attempt recovery,
• let the carrier determine reimbursement,
• and we can only reship once that approval comes through.
  

We’ll guide you on how to file the claim but without Navidium, we can’t instantly reship your order. We have to wait for the carrier’s decision since no insurance was collected.

We know it’s not ideal but Navidium is truly the “skip the line” option for anything you can’t afford to have delayed.

Because as much as we adore you, we also like… existing. Lady Peng is a tiny family business with zero investor pockets and zero sugar daddies. So, here’s the reality of e-commerce, simplified:

1. If we covered insurance for every single customer, we’d be bankrupt by Q2. Profit margins are so slim, we wouldn’t stand a chance. 
2. Speaking of profit margins, net profit margins in e-commerce are not the fantasy people imagine. In a best-case scenario, you might see 20–30% net margin. Realistically, it’s closer to 5–10% after shipping subsidies, warehouse labor, manufacturing, packaging, affiliate payouts, credit card fees, returns, software, marketing and everything required to operate. (Feel free to fact-check us because Google backs this up)
3. Margins are so thin that losing one uninsured package can wipe out the profit of multiple successful orders. That’s the math.
4. The only way to insure every order for free would be to double all product prices. And let’s be serious....You. Would. Scream. You’d drag us publicly and spiritually, and honestly, we couldn't even be mad about it. 

This isn’t a sob story. Running a business comes with bruises and Jane can take a hit. But our goal is always fairness. We want you making hundreds of thousands of dollars with our products, but we also need to make enough to keep producing them for you. Absorbing full insurance on top of already-subsidized shipping would make that impossible.

We love you. We ship hard for you. We just need to eat too.

We use clean newspaper or existing packing materials whenever possible, so your products arrive safe without drowning the planet in cushion junk. We appreciate Mother Earth and appreciate YOU for recycling the packaging innards and reusing the cardboard box it came in. Thank you for making our day brighter, you environmental stud, you.

If you decide Lady Peng products are not a good fit for your company (but but but....how is that possible?!?!?) we will (mournfully) take them back within the first 30 days of purchase and process a refund, minus a 10% restocking fee if the return was not a result of our error. You will incur the cost of shipping the products back to us. Products must be in new condition with no damage, stickers, dings or dents. Please refer to Return Policy for details. Panic over.

We totally get wanting a price adjustment. Truly, we’ve all been personally victimized by a sale popping up right after we click “Place Order.” But here’s why we can’t offer retroactive discounts:

1.     Sales are time-bound and inventory-based. When a promotion goes live, certain items move fast. Price-adjusting past orders would force us to hold or reallocate stock we may not have, which can lead to oversells, delays, and absolute logistical clownery. 

2.     Retroactive adjustments break our accounting. All promotions are pre-set inside Shopify and tied to our inventory, reporting, tax calculations, and forecasting. Adjusting prices on older orders requires manual reversals that throw off our books and cause headaches for the humans behind the curtain. Jane’s spreadsheets would riot.

3.     It creates fairness issues for everyone else. Sales are public and open to all. If we make exceptions for past orders, customers who purchased during the same timeframe would rightfully ask why their order wasn’t adjusted too.

Thanks for hearing us out. We adore you, and every order you place keeps this little family brand thriving.

I'm sorry Ms Jackson (oooooh!) / Imma great deal / Never meant to make you scream and pout / Jane is flawed and she hates sauerkraut.

If your order is anything less than perfect, contact us immediately so that we can evaluate the issue and make it right off the quick.

Because we are waxers first and foremost and we will sell to Sephora, Ulta, etc. someday NEVER. Listen, you know our stance: It’s emotional terrorism to declare your love for waxers, sell us your products but then compete against us by also selling to Big Box Retailers. It’s like dating a parenthesis – you’re just an afterthought. When we say we love waxers, we mean it and will never ever compete against you by selling directly to consumers ourselves. We'll face down that sort of capitalistic hypocrisy at the gates of H-E-Double Toothpicks. 

We’d rather go back in time and watch ourselves get conceived.

If you've been following @theladypeng for any length of time on Instagram, you'll see how much business guidance we've provided to help you grow your business because we are organically vested in you. We are founders of an extremist sect of waxers who believe all waxers,  armed with just the right business strategy and structure to make them dangerous, can and should smash multiple six figures and beyond. 

Annnnnnnd also, here’s the Real Real: if we helped you succeed, if we helped you build both a service and retail empire by producing and designing products so fly, your clients will yearn for them, will wanna roll around the hay with them, will want to take all day like they’re lasagna, never to leave the room except to get an energy drink and an ice pack, then you'd help us succeed by buying more of our products. You win, we win, you win, we win. Group hug all around!

Absolutely. And not that superficial “boss babe” Pinterest nonsense. If you haven’t already, snap, crackle, and pop over to Wax To Riches. You’ll find step-by-step FREE Brazilian and Manzilian technique training. And soon, we’re stacking on free, deep, real business education. Taxes. Bookkeeping. How much to actually pay yourself. Retail strategy that prints money. Marketing that isn’t embarrassing...

Tell me, what other company rides this hard for you? We’ll wait.

What you heard is absolutely true. We pioneered the 7 Minute Intimate Waxing Technique which means 15-minute appointment slots (retail + rebooking included) = 4 clients per hour = 32 clients per day = an income graph that looks like it’s trying to escape orbit. 

The truth is simple: the faster you wax, the more money you make. It’s real, it’s raw, it’s proven.

We teach this exact technique, plus the entire process, inside our free online Wax to Riches course, or hands-on in our Expert Edge 1:1 Intensive at our San Jose headquarters. You'll learn the technique that won’t just “improve” your business; it will merge with your DNA and rewire your entire career trajectory.

Once you master the 7 Minute Technique, you don’t “enter the industry.” You reshape it. And at that point? Good luck to anyone trying to keep up.

We prefer you buy 6 cans but we compromised with the number 3. Hear us out. 

If a wax line is trash, you’ll know within 10 seconds

But if a wax line has merit, it’s best to test it out with at least three cans. The first can is sacrificed to the Gods in order to find the right chemistry between your wax warmer and the wax because all wax warmers have differing temperature gauges. The next can is sacrificed in order to get used to the texture and spreadability of this new wax. We believe the magic happens around Can #3.

Aren’t you a peach!?! Click here and it’ll take you to our stockist page so you can find a baddie waxer in your area who carries our products.

And listen, I’m a girl who believes in signs (although not necessarily traffic signs) so since you’re on our site and you’re about to find a stockist near you, you may wanna inquire on their hair removal services as well. Two birds.

Our founder, Pain Jane, is responsible for our copy and it’s best not to let her know her words got you juiced. Her head will further inflate, and she’ll note how odd that Shakespeare's been real quiet since this website dropped.