FAQ - Your Burning Questions Answered

We only sell to licensed estheticians with a Resellers License. Please click on this link to apply. It's the stuff dreams are made of.

Your goodies will be packed with heart and shipped with love. No joke. Once your package leaves our hands, you will receive an email with a tracking number and can track its journey. This will enable you to accost the delivery person before they reach your front door, giving you plenty of reason to pop open the good stuff. Your package(s) will most likely be sent via USPS or UPS and in rare cases DHL or Fed Ex - depending on costs. We are extremely mindful of delivery fees and will do everything within our power to choose the most cost effective option. Trust.

All orders over $200 gets free shipping.

All other orders are a flat rate of $7.99.

We use shredded newspaper to make sure the product arrives safely, but not so much that it creates unnecessary waste. We appreciate Mother Earth and appreciate YOU for recycling the packaging innards and reusing the cardboard box it came in. Thank you for making our day brighter, you environmental stud you.

If you decide Lady Peng products are not a good fit for your company (but but but.... how is that possible?!?!) we will (mournfully) take them back within the first 90 days of purchase and give you a full refund of your purchase. You will incur the cost of shipping the products back to us. Products must be in new condition with no damage, stickers, dings or dents to receive a full refund. Panic over. 

I'm sorry Ms Jackson (oooooh!) / Imma great deal / Never meant to make you scream and pout / Jane is flawed and she hates sauerkraut.

If your order is anything less than perfect, contact us immediately so that we can evaluate the issue and make it right off the quickness.

Because we are waxers first and foremost and we will sell to Sephora, Ulta, etc. some day NEVER. Listen you know our stance: It’s emotional terrorism to declare your love for waxers, sell us your products but then compete against us by also selling to Big Box Retailers. It’s like dating a parenthesis – you’re just an afterthought. When we say we love waxers, we mean it and will never ever compete against you by selling directly to consumers ourselves. We'll face down that sort of capitalistic hypocrisy at the gates of H-E-Double Toothpicks. 

We’d rather go back in time and watch ourselves get conceived.

If you've been following @theladypeng for any length of time on Instagram you'll see how much business guidance we've provided to help you grow your business because we are organically vested in you. We are founders of an extremist sect of waxers who believe all waxers – armed with just the right business strategy and structure to make them dangerous - can and should smash multiple six figures and beyond. 

Just aside, here’s the Real Real: We originally dispensed business education because we couldn't keep our big mouths shut. If someone asked "How'd you....???" we'd wave our hands in the air, pleading, “Ooh pick me pick me!” and we’d bust out Venn diagrams and Unabomber maps detailing exactly how we did what we did. But as Lady Peng evolved, we had a better better idea: if we helped you succeed, if we helped you build both a service and retail empire by producing and designing products so fly, your clients will yearn for them, will wanna roll around the hay with them, will want to take all day like they’re lasagna, never to leave the room except to get an energy drink and an ice pack, then you'd help us succeed by buying more of our products. You win, we win, you win, we win. Group hug all around!

Yes maam. @theladypeng goes LIVE on IG every other Weds at 9A. We cover everything from taxes to bookkeeping to how much to pay yourself to retail strategies to marketing to scaling teams. Most waxers start out working corporate to acquire the much needed body waxing chops and repetition before going independent. Congratulations, you overcame the paralysis demon that would’ve kept 99% of others imprisoned in the EWC grind  And while what you knew then has taken you to where you are now, the same finite knowledge won’t take you to where you’ll eventually want to go from breaking your first 10K then 20K and eventually 100K months, to scaling teams and being able to travel while your team holds down your home base. We at Lady Peng, knows what it takes to scale 100K+ months in body waxing revenue because we’ve done it and are determined to show you every step of the way.

What you heard was true. We pioneered the 7 Minute Intimate Waxing Technique which means 15 min appt slots (retail + rebooking included) = 4 appointments per hour = 32 appointments per day = $worldwide$ domination. Fact is the faster you wax, the more money you make. It’s trill, it’s candid. We teach this very technique + the process at our Waxing Summits held monthly at our headquarters in San Jose. Click here to learn the technique that’ll not only speak to you, it’ll enter your soul and transform you. Once you perfect the 7 Minute waxing Technique, you’ll rage global hellscape in this industry of ours and you can’t be stopped. Not by the government, the police, not by God herself.

We are currently working on our stockist list. Please check back soon! But until then, please email hello@ladypeng.com and we can certainly find a stockist in your area for you.

And listen, im a girl who believes in signs (although not necessarily traffic signs) so since you’re on our site and you’re about to find a stockist near you, you may wanna inquire on their hair removal services as well. Two birds.

Our founder, Pain Jane, is responsible for our copy and it’s best not to let her know her words got you juiced. Her head will further inflate and she’ll note how odd that Shakespeare's been real quiet since this website dropped.

You heard right, Riot GRRL was created to smash the system with its sleek but iron fisted grip that leaves ZERO redness. Thin wax means thin applications which means thicccc profits. But despite our best efforts, we haven't cracked the code on shipping without blowing up your bank account. And unlike other companies who have no problems passing on soul punching shipping fees that would destroy a waxers profit, we couldn’t do that. So we had to accept that  shipping this rockstar across the country in large quantities isn’t feasible at this time. 

So for now,  here are a waxer’s options….

If you simply want to give our wax a whirl by sampling it,  you can order a 3 pack sampler to test. 

Local waxers are more than welcome to order the wax in single canisters or in cases and pick up in San Jose, CA. Email hello@ladypeng.com to arrange. 

For high volume waxers who recognize the financial advantage of a thin yet powerful wax for your profits and you’re ready to commit to the most profitable backbar possible, you gotta go big - pallet big. Trust us, it's not just about the price tag on the cans, it's about keeping those shipping costs in check. Straight from the manufacturer to your door, no funny business.

Need intel on exact costs? Drop us a line at hello@ladypeng.com with your address, and we'll work on the details. Just know that a pallet order requires 12-16 weeks because building a waxing empire takes time.

We prefer you buy 6 cans but we compromised with the number 3. Hear us out. 

If a wax line is trash, you’ll know within 10 seconds

But if a wax line has merit, it’s best to test it out with at least three cans. The first can is sacrificed to the Gods in order to find the right chemistry between your wax warmer and the wax because all wax warmers have differing temperature gauges. The next can is sacrificed in order to get used to the texture and spreadability of this new wax. We believe the magic happens around Can #3.